Planning an implementation can be challenging, to say the least. Whether you're an internal team or a partner working with a customer, the rules are the same when configuring and customizing a ServiceNow implementation (or building an application from scratch): The user's needs must be considered alongside the business' needs and technical requirements.
Talking to (and if possible, observing) users is one of the best ways to understand their needs and pain points. User testing, surveys, observation and interviews are some ways gather feedback.
> What methods are you using, and are there any tools that you love?
Also, we know that it can be challenging to be the user advocate in product design and development - especially when business needs and leadership voices dominate the conversation. While these are both important factors to be considered during the product development lifecycle, they cannot be the only ones.
> How do you have conversations with your stakeholders about the importance of gathering real world feedback from your users to drive product development priorities?
Feel free to post below, and if you want to learn more, check our our "Value of UX" course on Now Learning
