After almost 12 months in a private pilot, we are excited to invite all of the ServiceNow community to download and leverage our Figma libraries when prototyping customer solutions for Employee Center, Mobile, Classic Environment, and Next Experienc...
Learn how to use the best tool to identify opportunities to improve your workflows Changing workflows is really hard. It's time consuming and costly. It requires getting buy-in from countless stakeholders who often have competing priorities. W...
Interested in an opportunity to shape the future of ServiceNow products? Join the ServiceNow Product Lab Insiders Program and receive exclusive invites to interactive feedback sessions with our experienced researchers. ot To
ServiceNow's technology is powerful. This isn't news to anyone reading this blog post. We all know ServiceNow can be the engine to power your company's digital transformation dreams. But if you're not considering User Experience, you're not getting ...
Read my article on how to effectively collect input using the ServiceNow platform's form capabilities. Good Form Design: How to seamlessly get information from your users
Observe users interacting with your solution prototype or solution to identify issues affecting their ability to complete tasks. Method Overview Usability testing is critical to including users in the process of building a solution on ServiceNow. Te...
Method Overview Through this method, you create a timeline of touchpoints between the user, the application(s), and any people/organizations they interact with. This method is used to see the process or service from the users’ perspective. You can m...
The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices: Organizing Content If you want to learn the practices that help you organize content effectively, enroll in the course. Tree testing ...
Introduction Most requestor experiences on ServiceNow are built on top of the Service Portal framework. This framework brings together AngularJS and Bootstrap to provide an extensible, responsive user experience. Many customers of ServiceNow choose ...
Method overview When your team sets off on a journey to deliver a project, it is critical that everyone is aligned on 1-2 long term goals. These shared goals will help drive decision making as you balance scope and timeline. Outcomes Some of the o...
Background ServiceNow's product design organization – known as the Experience Team (EX) – uses Figma as the primary design tool to create wireframes and prototypes of the screens that become our products with each release. To support the 500+ desi...
In any project, it is important to gain an understanding of the users' expectations, experiences, and needs to deliver a positive outcome. We want to thank you for coming to the Continue building better workflows by understanding your users lab. Bel...
Accessibility is an important part of all digital experiences — and at ServiceNow, we believe that everyone should have the opportunity to use our Platform and Products. What this means, is that we design with all backgrounds, abilities, disabilitie...
Thanks for joining the session on using Platform Analytics to communicate clear and engaging insights. Here are some resources mentioned in the presentation.
ServiceNow's technology is powerful. This isn't news to anyone reading this blog post. We all know ServiceNow can be the engine to power your company's digital transformation dreams. But if you're not considering User Experience, you're not getting ...
Many ServiceNow projects involve a large inventory of catalog items, knowledge articles and other content. For users to find the right content efficiently, organization is key. Learn how to gain quick and early insights from your users on how they e...
Here are some additional links including definitions, overviews, and best practices for creating well organized content, taxonomies, and information architecture. Definitions and Overviews https://www.nngroup.com/articles/taxonomy-101/Information ...
After almost 12 months in a private pilot, we are excited to invite all of the ServiceNow community to download and leverage our Figma libraries when prototyping customer solutions for Employee Center, Mobile, Classic Environment, and Next Experienc...
Thank you to all of you who attended the Knowledge Leading Practices session "Self Service Leading Practices". To create more effortless help experiences for your users, check out these resources: From the Experts: UX Leading Practices - Self-serv...
Employee Center has a nice hero illustration with a prompt to search for help. A common pattern I’ve seen is customizing with a Welcome message for the current user. Let’s expand on this a bit and include a diverse welcome message that rotates greet...
Learn how to use the best tool to identify opportunities to improve your workflows Changing workflows is really hard. It's time consuming and costly. It requires getting buy-in from countless stakeholders who often have competing priorities. W...
What is a task flow analysis? A step-by-step analysis of how one or many users will interact with a system in order to reach a goal. Outcomes Identify key steps a user will take to move through a task Insights into who will be part of the fl...
