What is a task flow analysis?
A step-by-step analysis of how one or many users will interact with a system in order to reach a goal.
Outcomes
- Identify key steps a user will take to move through a task
- Insights into who will be part of the flow, and where handoffs happen
- Important information at each step and what user actions are needed
- Opportunities to improve the flow
- Aligning your stakeholders, PM, design and engineering teams on the experience and challenges users experience completing a task
Participants
- 6-12 stakeholders that have deep understanding of users and the business process. Ideally you would also have It is ideal to include customers actual users in this stage.
