Articles

Accessibility Leading Practices and Tools

Accessibility is an important part of all digital experiences — and at ServiceNow, we believe that everyone should have the opportunity to use our Platform and Products. What this means, is that we design with all backgrounds, abilities, disabilitie...

Prioritizing the user when organizing content

Many ServiceNow projects involve a large inventory of catalog items, knowledge articles and other content. For users to find the right content efficiently, organization is key. Learn how to gain quick and early insights from your users on how they e...

Organizing Content

Here are some additional links including definitions, overviews, and best practices for creating well organized content, taxonomies, and information architecture. Definitions and Overviews https://www.nngroup.com/articles/taxonomy-101/Information ...

K23 Leading Practices: Self Service

Thank you to all of you who attended the Knowledge Leading Practices session "Self Service Leading Practices". To create more effortless help experiences for your users, check out these resources: From the Experts: UX Leading Practices - Self-serv...

Mobile Leading Practices

As promised, we have gathered some additional resources that may assist you in implementing some of the practices discussed: Mobile Best Practices Guide mobile app creators on using best practice mobile designMobile Figma Library Quick start your de...