Articles
Collecting input effectively
Read my article on how to effectively collect input using the ServiceNow platform's form capabilities. Good Form Design: How to seamlessly get information from your users
Usability Testing
Observe users interacting with your solution prototype or solution to identify issues affecting their ability to complete tasks. Method Overview Usability testing is critical to including users in the process of building a solution on ServiceNow. Te...
Journey Maps
Method Overview Through this method, you create a timeline of touchpoints between the user, the application(s), and any people/organizations they interact with. This method is used to see the process or service from the users’ perspective. You can m...
Tree Testing Methodology
The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices: Organizing Content If you want to learn the practices that help you organize content effectively, enroll in the course. Tree testing ...
Aligning on long term goals
Method overview When your team sets off on a journey to deliver a project, it is critical that everyone is aligned on 1-2 long term goals. These shared goals will help drive decision making as you balance scope and timeline. Outcomes Some of the o...
Prototyping Experiences
Background ServiceNow's product design organization – known as the Experience Team (EX) – uses Figma as the primary design tool to create wireframes and prototypes of the screens that become our products with each release. To support the 500+ desi...
Understanding your users
In any project, it is important to gain an understanding of the users' expectations, experiences, and needs to deliver a positive outcome. We want to thank you for coming to the Continue building better workflows by understanding your users lab. Bel...
