Observe users interacting with your solution prototype or solution to identify issues affecting their ability to complete tasks. Method Overview Usability testing is critical to including users in the process of building a solution on ServiceNow...
Read my article on how to effectively collect input using the ServiceNow platform's form capabilities. Good Form Design: How to seamlessly get information from your users
ServiceNow's technology is powerful. This isn't news to anyone reading this blog post. We all know ServiceNow can be the engine to power your company's digital transformation dreams. But if you're not considering User Experience, you're not getting t...
Method overview When your team sets off on a journey to deliver a project, it is critical that everyone is aligned on 1-2 long term goals. These shared goals will help drive decision making as you balance scope and timeline. Outcomes Some of the o...
Hello User Experience Community! We've created this document to answer Frequently Asked Questions (FAQs) that you might have. Please feel free to comment; we'll update this post as a living doc. What is the purpose of the User Experience Special...
