User Experience SIG
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Articles

Understanding your users

In any project, it is important to gain an understanding of the users' expectations, experiences, and needs to deliver a positive outcome. We want to thank you for coming to the Continue building better workflows by understanding your users lab. Bel...

Journey Maps

Method Overview Through this method, you create a timeline of touchpoints between the user, the application(s), and any people/organizations they interact with. This method is used to see the process or service from the users’ perspective. You can m...

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