Frequently Asked Questions (FAQ)

[gisellakontaria]

Hello User Experience Community!

We've created this document to answer Frequently Asked Questions (FAQs) that you might have. Please feel free to comment; we'll update this post as a living doc.

What is the purpose of the User Experience Special Interest Group (UX SIG)? What are the goals?

The goal of this group is to discuss, educate, share, and learn. We want to help people deliver great user experiences on the ServiceNow Platform. We are focusing on:

• Helping user experience professionals learn about the specifics of UX on ServiceNow
• Helping non-UX professionals learn how to deliver great experiences with ServiceNow
• Creating a space/community to share knowledge
• Supporting each other

Who is this for?

This is for everyone!  It doesn't matter if you're a user experience professional or not. That said, we will focus on two key personas:

• UX Pros who want to learn more about UX on ServiceNow
• Non-UX Pros: ie ServiceNow admins and developer, business analysts, IT folks and leaders that want to ensure that their ServiceNow applications have great experiences 
• Anyone else in your company who might be interested in delivering great user experiences on the Now Platform 

Why should I spend time here? What do I get out of it?

Learning, support, community.  This is a place where folks hang out to help others and share their expertise.

What kinds of things can I post?

All kinds of things, but please keep in mind that this is a public forum, so no confidential or secret information, please:

• Questions & Answers 
• Best practices
• Tips and tricks
• Discussions about features and functionality
• UX-specific topics (ie processes, methods, tools, etc)

Can I invite others to join this community?

Absolutely.  The more the merrier, and everyone is welcome.  If you happen to know UX pros who are not a part of the community, please encourage them to join and share their expertise.