Challenges and Opportunities

Journey Maps

Method Overview Through this method, you create a timeline of touchpoints between the user, the application(s), and any people/organizations they interact with. This method is used to see the process or service from the users’ perspective. You can m...

Understanding your users

In any project, it is important to gain an understanding of the users' expectations, experiences, and needs to deliver a positive outcome. We want to thank you for coming to the Continue building better workflows by understanding your users lab. Bel...