post How to do a task flow analysis in Articles

post How to do a task flow analysis in Articles https://www.webdev.servicenow.com/community/articles/how-to-do-a-task-flow-analysis/ta-p/1372 <DIV class="lia-message-template-content-zone"> <P><STRONG><SPAN data-contrast="auto">What is a task flow analysis?</SPAN></STRONG><SPAN data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </SPAN></P> <P><SPAN data-ccp-props="{"201341983":0,"335559738":96,"335559739":96,"335559740":240}">A step-by-step analysis of how one or many users will interact with a system in order to reach a goal. <BR /><BR /><STRONG><SPAN class="TextRun SCXW66031703 BCX4" data-contrast="auto"><SPAN class="NormalTextRun SCXW66031703 BCX4" data-ccp-parastyle="03_Subhead Body Title" data-ccp-parastyle-defn="{"ObjectId":"f9e49ddc-1fbb-4a47-8f99-eb4b0e3cfa5d|131","ClassId":1073872969,"Properties":[469775450,"03_Subhead Body Title",201340122,"2",134234082,"true",134233614,"true",469778129,"03SubheadBodyTitle",335572020,"1",134224900,"true",201342447,"5",201342448,"1",469777841,"Century Gothic",469777842,"Cordia New",469777843,"Calibri",469777844,"Century Gothic",469769226,"Century Gothic,Cordia New,Calibri",268442635,"32",335559740,"240",201341983,"0",335559739,"120",469778324,"Normal"]}">Outcomes</SPAN></SPAN><SPAN class="EOP SCXW66031703 BCX4" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </SPAN></STRONG></SPAN></P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-07-24 at 10.26.24 AM.png" style="width: 400px;"><img src="https://www.webdev.servicenow.com/community/image/serverpage/image-id/388i2906CE73BBBB1577/image-size/medium?v=v2&px=400" role="button" title="Screenshot 2023-07-24 at 10.26.24 AM.png" alt="Screenshot 2023-07-24 at 10.26.24 AM.png" /></span> <P> </P> <P><SPAN data-ccp-props="{"201341983":0,"335559738":96,"335559739":96,"335559740":240}"> </SPAN></P> <P><LI-WRAPPER></LI-WRAPPER></P> <UL> <LI><SPAN data-contrast="auto">Identify key steps a user will take to move through a task</SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":40,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[1]}"> </SPAN></LI> <LI><SPAN data-ccp-props="{"201341983":0,"335559739":40,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[1]}">Insights into who will be part of the flow, and where handoffs happen</SPAN></LI> <LI><SPAN data-contrast="auto">Important information at each step and what user actions are needed</SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":40,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[1]}"> </SPAN></LI> <LI><SPAN data-contrast="auto">Opportunities to improve the flow</SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":40,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[1]}"> </SPAN></LI> <LI><SPAN data-contrast="auto">Aligning your stakeholders, PM, design and engineering teams on the experience and challenges users experience completing a task</SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":40,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[1]}"> </SPAN><SPAN> </SPAN></LI> </UL> <P><STRONG><SPAN data-contrast="auto">Participants</SPAN></STRONG><SPAN data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </SPAN></P> <UL> <LI data-leveltext="" data-font="Times New Roman" data-listid="0" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="auto">6-12 stakeholders that have deep understanding of users and the business process.</SPAN><STRONG><SPAN data-contrast="auto"> </SPAN></STRONG><SPAN>Ideally you would also have </SPAN><SPAN>It is ideal to include </SPAN><SPAN>customers </SPAN><SPAN>actual</SPAN><SPAN> users</SPAN> <SPAN data-contrast="auto">in this stage.</SPAN><SPAN data-ccp-props="{"201341983":0,"335559685":720,"335559739":40,"335559740":240,"335559991":360,"469777462":[360],"469777927":[0],"469777928":[1]}"> </SPAN></LI> </UL> <P> </P> </DIV> Mon, 24 Jul 2023 17:26:44 GMT gisellakontaria 2023-07-24T17:26:44Z How to do a task flow analysis https://www.webdev.servicenow.com/community/articles/how-to-do-a-task-flow-analysis/ta-p/1372 <P><SPAN>A step-by-step analysis of how one or many users will interact with a system in order to reach a goal. </SPAN></P> Mon, 24 Jul 2023 17:26:44 GMT https://www.webdev.servicenow.com/community/articles/how-to-do-a-task-flow-analysis/ta-p/1372 gisellakontaria 2023-07-24T17:26:44Z