https://www.webdev.servicenow.com/community/articles/from-the-experts-planning-implementation/ta-p/1370 <DIV class="lia-message-template-content-zone"> <P>Planning an implementation can be challenging, to say the least.&nbsp; Whether you're an internal team or a partner working with a customer, the rules are the same when configuring and customizing a ServiceNow implementation (or building an application from scratch):&nbsp;<STRONG>The user's needs must be considered alongside the business' needs and technical requirements.</STRONG></P> <P>&nbsp;</P> <P>Talking to (and if possible, observing) users is one of the best ways to understand their needs and pain points.&nbsp; User testing, surveys, observation and interviews are some ways gather feedback.&nbsp;</P> <P>&nbsp;</P> <P>&gt; What methods are you using, and are there any tools that you love?&nbsp;</P> <P>&nbsp;</P> <P>Also, we know that it can be challenging to be the user advocate in product design and development - especially when business needs and leadership voices dominate the conversation.&nbsp; While these are both important factors to be considered during the product development lifecycle, they cannot be the only ones.</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-07-24 at 10.16.58 AM.png" style="width: 400px;"><img src="https://www.webdev.servicenow.com/community/image/serverpage/image-id/387i2A91E479CC945E35/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2023-07-24 at 10.16.58 AM.png" alt="Screenshot 2023-07-24 at 10.16.58 AM.png" /></span> <P> </P> <P>&gt; How do you have conversations with your stakeholders about the importance of gathering real world feedback from your users to drive product development priorities?</P> <P>&nbsp;</P> <P>Feel free to post below, and if you want to learn more, check our our "Value of UX" course on Now Learning</P> </DIV> Mon, 24 Jul 2023 17:22:31 GMT gisellakontaria 2023-07-24T17:22:31Z https://www.webdev.servicenow.com/community/articles/from-the-experts-planning-implementation/ta-p/1370 <P>Planning an implementation can be challenging, to say the least.&nbsp; Whether you're an internal team or a partner working with a customer, the rules are the same when configuring and customizing a ServiceNow implementation (or building an application from scratch):&nbsp;<STRONG>The user's needs must be considered alongside the business' needs and technical requirements.</STRONG></P> <P>&nbsp;</P> Mon, 24 Jul 2023 17:22:31 GMT https://www.webdev.servicenow.com/community/articles/from-the-experts-planning-implementation/ta-p/1370 gisellakontaria 2023-07-24T17:22:31Z