post Organizing Content in User Experience SIG

post Organizing Content in User Experience SIG https://www.webdev.servicenow.com/community/user-experience-sig/organizing-content/ta-p/1423 <DIV class="lia-message-template-content-zone"> <P>Here are some additional links including definitions, overviews, and best practices for creating well organized content, taxonomies, and information architecture.</P> <P> </P> <H3 id="toc-hId-280856143">Definitions and Overviews</H3> <UL> <LI><SPAN class="TextRun SCXP201405175 BCX0" data-usefontface="true" data-contrast="none"><SPAN class="NormalTextRun SCXP201405175 BCX0"><A href="https://www.nngroup.com/articles/taxonomy-101/" target="_blank" rel="noopener nofollow noreferrer">https://www.nngroup.com/articles/taxonomy-101/</A></SPAN></SPAN></LI> <LI><A href="https://www.smashingmagazine.com/2020/07/information-architecture-big-picture/" target="_self" rel="nofollow noopener noreferrer"><SPAN class="TextRun SCXP201405175 BCX0" data-usefontface="true" data-contrast="none"><SPAN class="NormalTextRun SCXP201405175 BCX0">Information and Information Architecture - The Big Picture</SPAN></SPAN></A></LI> </UL> <P> </P> <H3 id="toc-hId--1526598320">Content Organization Workshops</H3> <UL> <LI><A href="https://medium.com/usabilitygeek/card-sorting-a-quick-and-dirty-guide-for-beginners-bb69be290287" target="_self" rel="nofollow noopener noreferrer">How to conduct a Card Sort</A></LI> <LI><A href="https://medium.com/ux-planet/improving-information-architecture-through-card-sorting-730a66b7bdda" target="_self" rel="nofollow noopener noreferrer">Improving Information Architecture through Card Sorting</A></LI> </UL> <P> </P> <H3 id="toc-hId-960914513">Key Performance Indicators</H3> <P>Measuring outcomes is an important way to determine how usable your experience is. Here are 4 Questions you can ask and related KPIs to identify if you have a content organization problem. </P> <OL> <LI><STRONG>Can they find it?</STRONG> <BR /><STRONG>The task success rate (TSR)</STRONG> - TSR measures number of correctly executed tasks. If a task has a clearly defined endpoint e.g., filling out a form or buying a product – you can measure the TSR. However, it must be clear which objectives you consider a success. It doesn't measure their journey, but can measure how many people were able to get to the end of it.</LI> <LI><STRONG>How long did it take to find it?</STRONG> <BR /><STRONG>Time-on-task (TOT)</STRONG> - TOT describes the time (in mins and secs) that a user needs to complete a task successfully. The average time-on-task is usually communicated as the final UX KPI. Basically, the shorter the processing time, the better the user experience.</LI> <LI><STRONG>How many mistakes did they make when trying to find it?</STRONG> <BR /><STRONG>User error rate (URR) -</STRONG> The user error rate, tracks how frequently users make mistakes during a specific task. Measuring this can help you identify where users face difficulties with your product. This information can be used to develop future product updates and UX designs.</LI> <LI><STRONG>What percentage of users were able to find it?</STRONG><BR /><STRONG>Conversion Rate (CR)</STRONG> - The conversion rate measures how many people or new visitors complete tasks such as signing up, completing the free trial and converting to a paid account, etc.</LI> </OL> <H3 id="toc-hId--846539950"> </H3> <H3 id="toc-hId-1640972883">Content Organization Creation and Testing Tools</H3> <UL> <LI><A class="af mo" href="http://www.optimalworkshop.com/optimalsort.htm" target="_blank" rel="noopener ugc nofollow noreferrer">Optimal Workshop</A></LI> <LI><A class="af mo" href="http://www.userzoom.com/card-sorting/" target="_blank" rel="noopener ugc nofollow noreferrer">UserZoom</A></LI> <LI><A class="af mo" href="http://usabilitytools.com/ux-suite/" target="_blank" rel="noopener ugc nofollow noreferrer">UsabilityTools</A></LI> </UL> <P> </P> <H3 id="toc-hId--166481580">Now Learning Course</H3> <P>Check out AJ Siegel's Now Learning course on UX Leading Practices!</P> </DIV> Thu, 27 Jul 2023 20:20:56 GMT gisellakontaria 2023-07-27T20:20:56Z Organizing Content https://www.webdev.servicenow.com/community/user-experience-sig/organizing-content/ta-p/1423 <P>Here are some additional links including definitions, overviews, and best practices for creating well organized content, taxonomies, and information architecture.</P> Thu, 27 Jul 2023 20:20:56 GMT https://www.webdev.servicenow.com/community/user-experience-sig/organizing-content/ta-p/1423 gisellakontaria 2023-07-27T20:20:56Z