New article articles in Special Interest Groups

UX Academy

gisellakontaria — Thu, 27 Jul 2023 20:34:10 GMT

Getting Started

gisellakontaria — Thu, 27 Jul 2023 20:31:17 GMT

Community Guidelines

gisellakontaria — Thu, 27 Jul 2023 20:30:41 GMT

Posting Guidelines

gisellakontaria — Thu, 27 Jul 2023 20:30:22 GMT

Understanding your users

gisellakontaria — Thu, 27 Jul 2023 21:27:02 GMT

A list of resources that will help you research journey and opportunities to participant in ServiceNow research.

Theming Across Your Instance

gisellakontaria — Thu, 27 Jul 2023 20:27:36 GMT

A list of resources and tools we know that you will enjoy, learn from, and use to Theme across your ServiceNow instances.

Create a Diverse Employee Center Welcome Message

gisellakontaria — Thu, 27 Jul 2023 20:25:18 GMT

Employee Center has a nice hero illustration with a prompt to search for help. A common pattern I’ve seen is customizing with a Welcome message for the current user. Let’s expand on this a bit and include a diverse welcome message that rotates greetings in different languages.

K23 Leading Practices: Self Service

gisellakontaria — Thu, 27 Jul 2023 21:27:48 GMT

To create more effortless help experiences for your users, check out these resource

Figma library sharing exits the pilot phase

gisellakontaria — Thu, 27 Jul 2023 20:22:49 GMT

After almost 12 months in a private pilot, we are excited to invite all of the ServiceNow community to download and leverage our Figma libraries when prototyping customer solutions for Employee Center, Mobile, Classic Environment, and Next Experience.

Organizing Content

gisellakontaria — Thu, 27 Jul 2023 20:21:52 GMT

Here are some additional links including definitions, overviews, and best practices for creating well organized content, taxonomies, and information architecture.

Organizing Content

gisellakontaria — Thu, 27 Jul 2023 20:20:56 GMT

Here are some additional links including definitions, overviews, and best practices for creating well organized content, taxonomies, and information architecture.

Prioritizing the user when organizing content

gisellakontaria — Thu, 27 Jul 2023 20:19:47 GMT

Many ServiceNow projects involve a large inventory of catalog items, knowledge articles and other content. For users to find the right content efficiently, organization is key. Learn how to gain quick and early insights from your users on how they expect content to be organized using a classic UX method: card sorting.

Transforming a Business Process: Continue Your Journey

gisellakontaria — Thu, 27 Jul 2023 20:18:42 GMT

ServiceNow's technology is powerful. This isn't news to anyone reading this blog post. We all know ServiceNow can be the engine to power your company's digital transformation dreams. But if you're not considering User Experience, you're not getting the most out of your ServiceNow investment. Why? Because building great workflows requires more than just great technology. It requires an understanding of the people those workflows serve; their needs, pain points, and goals.

Continue bringing insights via Platform Analytics

gisellakontaria — Thu, 27 Jul 2023 20:17:28 GMT

Thanks for joining the session on using Platform Analytics to communicate clear and engaging insights.

Here are some resources mentioned in the presentation.

Accessibility Leading Practices and Tools

gisellakontaria — Thu, 27 Jul 2023 20:16:23 GMT

Accessibility is an important part of all digital experiences — and at ServiceNow, we believe that everyone should have the opportunity to use our Platform and Products. What this means, is that we design with all backgrounds, abilities, disabilities, and various needs in mind to ensure that we can offer the most inclusive experience possible.

Prototyping Experiences

gisellakontaria — Thu, 27 Jul 2023 20:13:51 GMT

These libraries can serve as building blocks to explore ideas for your unique needs.

Theming Service Portals

gisellakontaria — Thu, 27 Jul 2023 20:13:04 GMT

This guide will walk you through your theming options from the simple to complex.

Tree Testing Methodology

gisellakontaria — Thu, 27 Jul 2023 19:29:05 GMT

With tree testing, you can identify navigation issues early on and make improvements to ensure your users can quickly find the information they need.

Journey Maps

gisellakontaria — Thu, 27 Jul 2023 19:28:24 GMT

This method is used to see the process or service from the users’ perspective.

Challenges and Opportunities

gisellakontaria — Thu, 27 Jul 2023 21:27:15 GMT

Identify what is working well and holding you back from achieving a stated goal.